bemboka shipping & returns policy
Shipping
Delivery lead time
- All items are in stock unless marked as "Out of stock"
- Items marked as BACKORDER are either in transit or made-to-order and will be shipped within 3-6 weeks.
- Delivery lead time for DHL Express International shipping is 3-5 business days after processing.
Shipping rates
Free DHL Express shipping over $300. No duties or taxes on delivery.
Returns
Our Returns Policy is all about making your shopping experience more enjoyable.
Change of mind
If you have changed your mind and are able to provide proof of purchase, Bemboka may offer you an exchange provided the product is:
- unworn or unused with all original, sealed packaging and all tags attached;
- in saleable condition; and
- not subject to the exclusions listed below.
The exchange or refund must be requested within 30 days of purchase and you must provide satisfactory proof of purchase.
You will be required to only pay shipping cost back to Bemboka in Sydney (Australia)
Exclusions
Please choose carefully when purchasing the following products, as change of mind returns will not be provided on:
- discontinued range;
- made-to-order items; or
- products on sale.
Damaged or faulty goods
Bemboka will replace or repair any faulty goods as per Australian Consumer Law.
Incorrect delivery
Bemboka will arrange pickup and replacement of items incorrectly shipped.
Proof of purchase
Returns, refunds, exchanges or repair requests must be accompanied by proof of purchase from the bemboka.com online store.
If you wish to speak to us in relation to returns, please contact the Bemboka Customer Service Centre at [email protected] or call us on +61 2 9360 1224.
