bemboka returns policy

Our Returns Policy is all about making your shopping experience more enjoyable.

Change of mind
If you have changed your mind and are able to provide proof of purchase, Bemboka may offer you an exchange provided the product is:

• unworn or unused with all original, sealed packaging and all tags attached;
• in saleable condition; and
• not subject to the exclusions listed below.

The exchange or refund must be requested within 30 days of purchase and you must provide satisfactory proof of purchase. Bemboka reserves the right to refuse a refund for change of mind. In such cases, Bemboka may allow an exchange that matches the current value of the products.

You will be required to pay all shipping costs to and from Bemboka.

Please choose carefully when purchasing the following products, as change of mind returns will not be provided on:

• discontinued range;
• made-to-order items; or
• products on sale.

Damaged or faulty goods
Bemboka will replace or repair any faulty goods as per Australian Consumer Law.

Incorrect delivery
Bemboka will arrange pickup and replacement of items incorrectly shipped.

Proof of purchase
Returns, refunds, exchanges or repair requests must be accompanied by proof of purchase from the online store.

If you wish to speak to us in relation to returns, please contact the Bemboka Customer Service Centre at [email protected] or call us on +61 2 9360 1224.